Terms and Conditions

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Our warehouse team inspects your product for delivery to ensure that all items are shipped in good condition to your home. Your furniture will be opened, assembled, and inspected by our white glove delivery service in your room of choice. All of the packings for your delivered items will be removed as well. 

The availability of delivery services is determined on a first-come, first served. A delivery date can only be reserved when the order has been paid in full. If we need to reschedule your delivery, we will notify you in advance. The customer's responsible for ensuring that all the contact details on this invoice are accurate.

We will set up a delivery window the day before your delivery date. Delivery windows are for reference only. Please allow a few hours of tolerance beyond your scheduled delivery window in case there are delays caused by traffic or other factors beyond our control.

The customer is responsible for ensuring that the requested products fit through doors, hallways, elevators, stairways, or the desired room. If the items ordered do not fit, the customer is responsible for any associated charges, such as additional delivery, restocking fees, or damages caused by the attempt to deliver. For a smooth delivery process, especially if the things are going into a basement or need to be transported in an elevator, please make sure you measure all your products and the places they are going into, as well as doorways, halls, elevators, and stairways. Our website is the main place to find a product's dimensions, such as width, depth, and height, for each piece of furniture. Using these measurements, you may determine if the furniture would fit through any doorway, stairwell, or hallway.

Keep all driveways and walks clear of any dangers, such as ice or snow, during the winter. If the situation is deemed unsafe, our delivery team will decline to deliver.

If you reside in a high-rise building, you must reserve an elevator for your delivery and provide us advance notice of your delivery window at least three days before the scheduled delivery date. While our delivery crew will make every effort to accommodate your elevator time window, if the time window conflicts with our delivery route, we may need to reschedule your delivery.  

We don't transfer or get rid of any of your existing furniture. We take considerable care to safeguard both your property and your merchandise. We ask that all breakable, precious, or delicate things be stored safely away from the locations where delivery will occur.

It is the customer's responsibility to make sure that an adult over 18 is present to sign any paperwork attesting to the delivery of your item to your home. When your order is delivered, please check everything carefully to ensure no visible signs of damage, missing, or incorrect pieces. Please let the delivery person know if there are any visible defects, damaged items, or missing merchandise. When the customer or delivery person signs the delivery slip, it is understood that the item is acceptable.

If the customer cannot accept the delivery for any reason or is not at home after delivery confirmation has been made, a re-delivery fee will be charged.

You have 24 hours following delivery to inspect your order and let us know if there are any damages, imperfections, or variations from the store sample. All complaints must be sent to info@lofthomedesign.com with images and a detailed explanation of any problems with the delivered items. 

Aggression or abuse directed at our delivery team members will not be tolerated. Due to the factors mentioned earlier, deliveries will be rescheduled, or a pick-up date can be arranged if our staff feels insecure inside a customer's home. Any further fees we may be required to pay during the procedure shall be the customer's responsibility.

DELIVERY FEES

Distance                     Orders up to $1,000               Orders over $1,000

(Miles)

Local (0-25 miles)                     $99                                         $199

Regional (26-100 miles)           $199                                       $299

All pick-ups will be handled at our warehouse after your order is paid in full. 

The customer is responsible for providing the necessary packaging supplies and labor when picking up their order. Before loading the vehicle, the customer is in charge of examining the items. LoftHome disclaims all liability for any harm that might be caused during loading, unloading, or travel to the goods, the vehicle, the person(s), or the property.

A planned pick-up date and time are required. Our staff will give you a time window. With adequate notice, time windows are subject to modification. Rescheduling is dependent on available time slots.

The client is responsible for any damages that develop after the item is released to the customer. Before handing over the furniture to you, we inspect every item. Any damage resulting from improper assembly or shipping will not be covered under warranty.

Only the initial buyer will be permitted to receive orders. Please email us at info@lofthomedesign.com with the order number and the name of the person you are sending to pick up your order if you need to send someone else to do so. The person picking up must have a photo ID on hand. Without a valid photo ID, we will not release any products to anyone.

The client is responsible for providing an adequately sized vehicle to pick up their items. Besides, we do not provide any materials to secure your items in shipment, such as rope.

It is highly recommended to bring your protective gloves or other materials to prevent damage to your order or personal injury.

No warranties or remedies are provided by LoftHome for items damaged in transit after pick up or during customer assembly. Before releasing any product to you, our warehouse team thoroughly inspects each item, and at the time of pick-up, it is considered to be in merchandisable condition. The individual picking up the order is solely responsible for any damages that occur after pick-up.

Our customer's pleasure is our priority. If you're unhappy with your purchase, we will try our best to make things right, providing a thorough exchange or return program within the first three days of delivery.

Note that: 

• Damages that occurred during return shipping due to insufficient packaging will not be eligible for a refund. 
• Return shipping is the same rate as our delivery fee.
• The initial shipping or delivery charges are non-refundable. 
• There are no returns for any items purchased on Clearance items, Final Sale marked items, or Floor Sample marked items.